WATER AND WASTEWATER DIVISIONS

Hours: 8:00 to 4:00, Monday - Friday Telephone: 978-374-2370 Email: Maureen Snow Address: Billing Office City Hall, Room 300 4 Summer Street Haverhill, MA 01830 Forms: Application for vegetable Garden Abatement Application for Pool Abatement Application for Abatement Water/Sewer Usage Charges (.pdf) Elderly / Low Income - Water/wastewater Discount Program

Billing Office

Water and Wastewater Rates:

• Water $2.59 per 100 cubic feet
• Wastewater $3.62 per 100 cubic feet
• Fire service $400 - $1200 based on service size - refer to water division fees
• Sewer-only accounts are billed 23 units (1 unit = 100 cubic feet) quarterly per single family dwelling.

Billing Schedule:

• Residential Accounts:
  • February 1st
  • May 1st
  • August 1st
  • November 1st
    
    
• Commercial Accounts:
  • January 2nd
  • April 1st
  • July 1st
  • October 1st

Billing Policies:
Payment is due in full upon receipt. After 30 days account will be considered past due and will begin to accrue interest at a rate of 14 percent. Failure to pay water/wastewater bill can result in the disconnection of the account's water service.

You now have the option to pay by electronic check with no fee. Go to Unipay Online and complete each screen to process your payment. You may still pay by credit card for a nominal fee for this service via the web at Unipay Online or over the phone at 1-800-272-9829 and enter Jurisdiction Code 3122.

All water passing through a meter will be charged to the customer whether used, wasted, or lost by leakage.

Wastewater usage is based on water meter readings except for water used in pools, vegetable gardens (over 600 sq. ft. in size) and outside usage that is metered (outside meters must meet Water Division specifications).

Abatement Board Hearing Application:
You have the right to contest your water/wastewater bill through the Abatement Board Hearing process. An abatement application form must be completed explaining the problem then submitted to the water Billing Office within 30 days of the bill date. Following receipt of the completed application, you will be notified of the hearing date.

Real Estate Transfers:
Before the closing of purchasing new property, a final water meter reading needs to be done to insure proper billing. The buyer's attorney must contact the Billing Office at (978) 374-2370 or e-mail Dodi Crowe to schedule the final meter reading prior to closing. Keys or entry instructions for transfer readings must be left at the Metering Office at 125 Amesbury Road at least 1 day before the reading date. The property owner must provide notification of dogs and/or alarm systems. A fee of $60 will be charged for each real estate transfer reading.

“Please click here for Board of Health regulations concerning lead water services and real estate transfers.”

Estimated Meter Reading:
If a meter reader is unable to obtain a meter reading, your bill will show an estimated current meter read based on prior usage history. If bills are estimated for an extended period of time the catch-up bill can be in the hundreds or thousands, depending on the length of time that an actual read has not been taken.

Wastewater Abatements for Outdoor Water Usage:
Customers may be eligible for a wastewater abatement if water that enters a home or building does not enter the City of Haverhill's sewer system (for example, filling a pool, gardening, an in-ground irrigation system, etc.). To apply for a wastewater abatement for a pool or garden, complete the Pool Abatement Application and submit it to the Billing Office for approval. A deduct meter is required for wastewater abatements for other uses. Information on deduct meters is included in the Meter Division Section.

Fee for Connection to Sewer System:
A fee of $1000 per unit  for combined sewer overflow (CSO) needs and a fee of $400 per service for infrastructure will be charged to connect to the municipal sewerage system. This charge applies to new services only. The charge shall not apply to replacement services of the same size. The Engineering Department issues the permits to connect to the sewer system.